Contact Us

Shuttlefare LLC-J - HubSPot

Group 48095901

Enhancing Client Retention: How Shuttlefair.com Accelerated Growth with Team CloudSource

ss

Introduction

Since its establishment in 2008, Shuttlefair.com has been an invaluable online ride reservation platform for international travelers. Offering a wide selection of airport shuttle routes and collaborating with esteemed transportation specialists, the platform facilitates convenient ride searches, comparisons, and reservations.

 

Client Overview

With a commitment to client satisfaction, Shuttlefair.com forged partnerships with reliable transporters like SuperShuttle, ExoCar, GoShuttle, Talixo, ICS, Book, Limo, and more. As the company experienced rapid growth, managing a burgeoning client base became a key focus.

Challenges

Expanding clientele prompted Shuttlefair.com to address the pressing need for a dedicated customer support team, capable of handling inbound queries efficiently. The company faced the challenge of addressing the 40% of missed inbound calls, impacting real-time assistance. Moreover, the sales lead aimed to optimize support, sales, and marketing efforts by streamlining information management and reducing redundant tasks.

Solution

In 2019, Shuttlefair.com turned to the expertise of Team CloudSource to tackle these challenges head-on. Team CloudSource played a pivotal role in recruiting, training, and managing a team of support representatives for the inbound customer support department. To further boost productivity, HubSpot was seamlessly integrated, revolutionizing the alignment of sales, marketing, and customer support processes.

Results

The implementation of HubSpot proved to be a game-changer, delivering immediate and tangible benefits to Shuttlefair.com. With the integration of HubSpot chatbots, the company gained better control over common visitor queries, freeing up support representatives to handle an increased volume of phone calls and focus on complex tasks.

Conclusion

Through Team CloudSource’s expert guidance and support, Puredome successfully transitioned its sales, marketing, and website operations into the HubSpot platform. The implementation of HubSpot empowered Puredome to streamline its processes, align its teams, and drive significant improvements in customer engagement and revenue growth. This case study exemplifies the value of our agency’s expertise in helping businesses leverage HubSpot’s capabilities to achieve their goals and succeed in today’s competitive landscape.