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Privacy Policy

Effective date: 21 July 2026

Team CloudSource (“Team CloudSource,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • Visit the Team CloudSource website;
  • Submit an enquiry or contact form;
  • Respond to one of our advertisements;
  • Submit your information through an advertising lead form;
  • Request a consultation, demonstration, proposal, quotation, or other information;
  • Communicate with us through email, telephone, WhatsApp, social media, or another communication channel.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Team CloudSource, we may collect:

  • Your full name;
  • Business email address;
  • Telephone or WhatsApp number;
  • Company or organisation name;
  • Job title;
  • Country or general location;
  • Information included in your enquiry or message;
  • The services you are interested in;
  • Your communication and marketing preferences;
  • Records of our communications with you.

We may also automatically collect certain technical and website-usage information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Referring website or advertisement;
  • Pages viewed;
  • Links clicked;
  • Time spent on our website;
  • Form interactions;
  • Approximate location based on your IP address;
  • Cookie and tracking identifiers;
  • Advertising campaign and conversion information.

We do not intentionally request sensitive personal information through our website or advertising forms.

2. How We Collect Personal Information

We may collect personal information when you:

  • Complete a form on our website;
  • Submit a lead form through Google, LinkedIn, Facebook, Instagram, or another advertising platform;
  • Request information about our services;
  • Register for an event, webinar, consultation, or demonstration;
  • Download a guide, report, or other resource;
  • Communicate with us through email, telephone, WhatsApp, social media, or another channel;
  • Enter into a business relationship with us;
  • Browse or interact with our website.

We may also receive information from advertising platforms, analytics providers, referral partners, publicly available business sources, and technology platforms where you have chosen to share your details with Team CloudSource.

3. How We Use Your Personal Information

We may use your personal information to:

  • Respond to your enquiry;
  • Contact you regarding the information or services you requested;
  • Arrange consultations, demonstrations, meetings, and follow-up conversations;
  • Prepare quotations, proposals, recommendations, or service information;
  • Understand your company’s requirements;
  • Provide and manage our services;
  • Maintain our business relationship with you;
  • Record communications and sales activities;
  • Personalise your website and communication experience;
  • Improve our website, services, advertising, and marketing campaigns;
  • Measure advertising performance and conversions;
  • Identify the source of an enquiry;
  • Send relevant business, service, educational, or marketing communications;
  • Protect our website, systems, users, and business against fraud, misuse, and security threats;
  • Maintain records for operational, contractual, accounting, legal, and compliance purposes;
  • Comply with applicable laws, regulations, and lawful requests.

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

4. HubSpot Tracking and CRM

We use HubSpot as part of our customer relationship management, marketing, sales, website analytics, and communication activities.

The HubSpot tracking code may collect information about how visitors interact with our website, including:

  • Pages visited;
  • Visit dates and times;
  • Referral sources;
  • Forms viewed or submitted;
  • Links and buttons clicked;
  • Email interactions;
  • Browser and device information;
  • IP address;
  • Cookie identifiers;
  • Previous visits to our website.

When you submit a form, respond to an advertisement, communicate with us, or otherwise identify yourself, your contact details may be connected with your previous and future website activity in HubSpot.

We may use this information to:

  • Manage and respond to enquiries;
  • Understand your interest in our services;
  • Personalise follow-up communications;
  • Track the progress of business enquiries;
  • Measure marketing and advertising performance;
  • Improve our website and content;
  • Maintain records of our relationship with you.

HubSpot may process or store information through infrastructure located outside Malaysia.

5. Cookies and Similar Technologies

Our website uses cookies, tracking codes, pixels, tags, and similar technologies.

Cookies are small files or identifiers stored on your browser or device. They allow websites and technology providers to recognise a browser, remember preferences, measure activity, and understand how a website is used.

We may use the following categories of cookies:

Essential Cookies

These cookies support basic website functionality, security, form submissions, and user preferences.

Analytics Cookies

These cookies help us understand how visitors find and use our website, which pages are viewed, and how the website performs.

Functional Cookies

These cookies help remember preferences and provide enhanced website functionality.

Advertising Cookies

These cookies and pixels help us measure advertising campaigns, attribute enquiries to particular advertisements, create audiences, and deliver more relevant advertising.

HubSpot Cookies

HubSpot cookies may be used to distinguish visitors, record website sessions, remember cookie preferences, support forms and chat functions, and connect website activity with contact records after a visitor identifies themselves.

You can control or disable cookies through your browser settings or through any cookie-management options provided on our website. Disabling certain cookies may affect website functionality or our ability to measure website and advertising performance.

6. Advertising and Analytics Platforms

We may use advertising, analytics, and conversion-tracking services provided by platforms such as:

  • Google;
  • LinkedIn;
  • Meta, including Facebook and Instagram;
  • HubSpot;
  • Other advertising or analytics providers used by Team CloudSource.

These platforms may use cookies, pixels, tags, device identifiers, and similar technologies to:

  • Measure website visits and conversions;
  • Determine which advertisements generated an enquiry;
  • Understand how users interact with our website;
  • Create advertising audiences;
  • Display relevant advertisements;
  • Limit repeated advertisements;
  • Analyse campaign performance.

These platforms may independently collect and process information according to their own privacy policies and settings.

You may be able to manage personalised advertising through your browser, device, Google, LinkedIn, Facebook, Instagram, or other relevant platform settings.

7. Advertising Lead Forms

Team CloudSource may collect enquiries using lead forms hosted by platforms such as Google, LinkedIn, Facebook, and Instagram.

When you submit one of these forms:

  • The advertising platform may process your information under its own privacy policy;
  • The information you submit will be shared with Team CloudSource;
  • We may store the information in HubSpot or another authorised business system;
  • We may contact you about the service, consultation, resource, or offer connected with the advertisement;
  • We may use the information to manage and measure the advertising campaign.

Submitting a lead form does not require you to purchase any Team CloudSource service.

8. Marketing Communications

Where you submit an enquiry, request information, register for content, or provide your consent, we may send you relevant communications about:

  • Team CloudSource services;
  • HubSpot-related solutions;
  • Business and technology resources;
  • Events and webinars;
  • Offers and service updates;
  • Other information that may be relevant to your business.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in a marketing email;
  • Replying to the communication and asking to unsubscribe;
  • Contacting Team CloudSource through our website.

Opting out of marketing communications will not prevent us from sending necessary service, contractual, transactional, or administrative messages.

9. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to:

  • Team CloudSource employees and authorised team members;
  • Contractors and consultants who support our operations;
  • HubSpot and other CRM, marketing, or sales technology providers;
  • Website hosting and cloud-service providers;
  • Email, telephone, messaging, and communication providers;
  • Advertising and analytics platforms;
  • Payment, accounting, and administrative providers;
  • Professional advisers, including legal advisers, accountants, auditors, and insurers;
  • Government bodies, courts, regulators, or law-enforcement authorities where disclosure is legally required;
  • A potential purchaser, investor, successor, or adviser involved in a business sale, merger, investment, restructuring, or acquisition.

We expect service providers to use personal information only for authorised purposes and to apply appropriate confidentiality and security safeguards.

10. International Data Transfers

Some of the platforms, technology providers, contractors, and systems used by Team CloudSource may process or store information outside Malaysia.

This may include HubSpot, Google, LinkedIn, Meta, cloud-hosting providers, and other technology platforms.

Where personal information is transferred or accessed outside Malaysia, we will take reasonable measures to ensure that the information is handled consistently with this Privacy Policy and applicable Malaysian data-protection requirements.

11. Retention of Personal Information

We retain personal information only for as long as reasonably required to:

  • Respond to enquiries;
  • Provide requested information or services;
  • Manage our relationship with you;
  • Maintain business and communication records;
  • Measure marketing and advertising performance;
  • Meet contractual, accounting, tax, legal, or regulatory requirements;
  • Establish, exercise, or defend legal claims;
  • Prevent fraud, misuse, or security incidents.

When information is no longer reasonably required, we may delete, anonymise, aggregate, or securely dispose of it.

12. Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information against:

  • Unauthorised access;
  • Accidental loss;
  • Misuse;
  • Improper disclosure;
  • Alteration;
  • Destruction;
  • Other unauthorised processing.

Access to personal information is restricted to team members, contractors, and service providers who reasonably require it for authorised business purposes.

However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.

13. Your Choices and Rights

Subject to applicable Malaysian law and permitted exceptions, you may request to:

  • Access personal information held about you;
  • Correct inaccurate, incomplete, or outdated information;
  • Withdraw consent previously provided;
  • Stop receiving direct marketing communications;
  • Request information about how your personal information is being used;
  • Limit certain processing of your information;
  • Request the deletion of information that Team CloudSource is no longer required to retain.

You may submit a privacy request through the contact form on the Team CloudSource website.

We may need to verify your identity before processing a request. Certain information may need to be retained where required for legal, contractual, accounting, security, or legitimate business-record purposes.

Withdrawing consent may affect our ability to respond to an enquiry or provide certain services.

14. Third-Party Websites

Our website and communications may contain links to websites, applications, and services operated by third parties.

Team CloudSource is not responsible for the privacy, security, content, or data-handling practices of those third parties. You should review the applicable privacy policy before providing information to a third-party service.

15. Children’s Privacy

Team CloudSource provides business and professional services. Our website and advertising are not intentionally directed towards children.

We do not knowingly collect personal information from children through our website or business advertising. Where we become aware that such information has been submitted without appropriate authorisation, we will take reasonable steps to review and remove it.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices;
  • Our website and services;
  • The technologies and platforms we use;
  • Applicable legal or regulatory requirements.

The latest version will be published on this page with an updated effective date.

17. Contacting Team CloudSource

Questions, concerns, access requests, correction requests, or marketing opt-out requests relating to this Privacy Policy may be submitted through the contact page on the Team CloudSource website.